Refund policy

RETURNS & REFUNDS POLICY

Our Promise
Every product we sell is 100% authentic, and we always disclose why it's discounted — whether it's short-dated, discontinued packaging, or seasonal clearance. Expiry dates are clearly listed on every product page.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, contact us within 14 days of delivery at [ k1000outlet.com.au ] with your order number and photos. We will offer a replacement or full refund (including shipping) — whichever you prefer. We cover return postage for faulty or incorrect items.

Please note: as an outlet store, our products may have short expiry dates or minor outer-box imperfections. These conditions are disclosed on each product page before purchase and are not considered faults. Food items are non-returnable.

Change of Mind
As we sell discounted outlet stock at significantly reduced prices, we do not offer returns or refunds for change of mind. Please check product details, including expiry dates, carefully before ordering.

Contact
[ k1000outlet@gmail.com ] — we respond within 1 business day